Salary: up to $2600

Duration: 1 year

Working Days & Hours: Monday to Friday office hrs

Location: Ubi

Serveas the first point of contact for Members of Public (MOPs), handling enquiriesprofessionally and empathetically.

Build a strong understanding of citizen needs, anticipate concerns, and deliveraccurate, citizen-centric resolutions with customer satisfaction as a priority.

Take ownership of cases from first contact through follow-up and closure,ensuring timely resolution and clear communication throughout the interactionjourney.

Accurately document all interactions, escalations and outcomes in thedesignated case management system/any tracker.

Coordinate closely with internal Points of Contact (POCs) and externalstakeholders to facilitate timely

Min GCE N / O / A Level / Diploma in any course