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Call Centre Agent

Company

PEOPLEBANK SINGAPORE PTE. LTD.

Location

singapore, Singapore

Type

Full-time

Key Responsibilities
  • Handle inbound and outbound customer calls professionally and efficiently.
  • Respond to customer enquiries via email, live chat, and other communication channels.
  • Provide accurate information and appropriate resolutions to customers based on operational
  • guidelines and procedures.
  • Escalate cases to the relevant departments in accordance with established SOPs where
  • required.
  • Maintain proper documentation and records of customer interactions within the system.
  • Support operational activities and administrative duties assigned by the management team.
  • Meet individual and team performance indicators, including service quality and productivity
  • standards.
  • Handle customer concerns and complaints in a professional and service-oriented manner.
  • Participate in trainings, briefings, and process updates as required.
  • Open to shift work
...

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