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Call Centre Agent (Senior Associate) - Travel (GDS Expert)

Company

WNS Global Services

Location

Cape Town, South Africa

Type

full-time

Job Description

Are you passionate about travel and enjoy helping corporate clients plan seamless journeys? We’re looking for a dynamic and experienced Corporate Travel Consultant with GDS expertise to join our vibrant team.

If you thrive in a fast-paced environment and enjoy creating seamless travel experiences, this could be your next big adventure. 

What You’ll Be Doing:

  • Must be willing to work in a 24/7 environment, including weekends and rotational shifts.
  • Demonstrate an excellent command of the English language, both written and verbal.
  • Deliver a high-quality customer experience, ensuring strong customer satisfaction (CSAT) scores.
  • Ability to identify both stated and unstated customer needs while adhering to defined quality metrics.
  • Act as a travel consultant, assisting international customers using GDS systems (e.g., Amadeus, Sabre, Galileo) is essential. 
  • Manage financial ...

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