ITCON Services is seeking to hire a motivated and knowledgeable Call Center Staff.
US Citizenship REQUIRED
A minimum of one year of experience in a medical/hospital call center
A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling
Fluent in English and/or Spanish, both oral and written
Ability to handle inquiries and requests in a courteous and professional manner
Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns
Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively
Ability to communicate information clearly, accurately, and completely
Ability to re...
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