Duration: 24 Months

Description:

·         Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction.

·         Build sustainable relationships and trust with customer accounts through open and interactive communication.

·         Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas.

·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.

·         Follow communication procedures, guidelines and policies.

·         Take the extra mile to engage customers

What we help them with: