Job Duties and Responsibilities:
Welcomes and greets all patients and visitors over the phone Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper Responsible for keeping the call center area clean, organized, and of a professional appearanceRegisters and updates existing patient demographics by collecting patient information, including personal and financial information, via phone callsFacilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.Ensures the availability of treatment information by maintaining proper patient recordsResponds to patients, prospective patients, and visitors' inquiries in a courteous mannerAdequately generating telephone encounters and directing phone c...