Are you an experienced call center professional ready to step into a leadership role where your expertise directly supports life-critical communications? Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations.

We are seeking dedicated Call Center Lead Operators to provide direct supervision for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in Bethesda, MD. In this role, you'll serve as the frontline supervisor and technical escalation point for IT support operations—ensuring your team delivers accurate, timely, and protocol-driven service across every shift.

Available shift options include: 7:00 AM – 4:00 PM, 3:00 PM – 11:00 PM, and 11:00 PM – 7:00 AM, Monday through Friday.

If you are a composed, solutions-oriented leader who rises to the occasion in high-pressure situations, we encourage you ...