Role Overview

First point of contact for our patients, providing exceptional customer service and support. You will ensure all calls to and from the hospital are attended promptly, politely, and to the complete satisfaction of the patient. This includes answering incoming calls, managing multiple lines simultaneously, and assisting patients with scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to the appropriate healthcare personnel.

Responsibilities

• Maintain excellent telephone etiquette and professionalism while attending patient calls.
• Ensure calls are handled promptly and with a clear, pleasant tone of voice.
• Manage call volumes and multitask according to the call process flow.
• Maintain departmental KPIs and liaise with supervisor and HOD to improve performance and patient experience.
• Ensure timely completion of call‑backs.
• Be wel...