Job Description

We are seeking Customer Service Representatives for a Non-Voice Account to assist customers through chat, email, and messaging platforms. You will provide accurate information, resolve inquiries, and ensure professional service without the need for phone communication.



Key Responsibilities:

-Respond to customer inquiries via chat, email, or messaging platforms

-Provide accurate information on products, services, or account details

-Resolve questions or concerns professionally and efficiently

-Document all interactions and updates in the system

-Escalate complex issues to supervisors when necessary

-Meet quality, productivity, and customer satisfaction metrics



Work Schedule & Training:

Shifting schedules, including nights, weekends, and holidays

Full paid training on non-voice processes and company systems



What You’ll Gain:

Hands-on experience in non-voice c...