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Call Center Agent (Voice Account)

Company

Synlink Recruitment Outsourcing Co. Inc.

Location

taguig, Philippines

Type

Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

  • HS Graduate or College Graduate
  • with at least more than 3 years of experience
  • fresh graduate are welcome to apply

Responsibilities

  • Respond promptly to customer inquiries via phone, email, chat, and social media.
  • Resolve customer concerns with professionalism and empathy.
  • Process orders, forms, applications, and related service requests accurately.
  • Record all customer interactions, feedback, and transactions in the system.
  • Follow company communication standards, policies, and procedures.
  • Escalate complex issues to the appropriate department as needed.
  • Provide accurate and complete information using approved tools and resources.

Customer Service

HR Officer

Sy...

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