Call Center Agent

Company

Focal Search Pte Ltd

Location

singapore, Singapore

Type

Full-time

            Responsibilities  MAIN ROLE: BOOK PATIENTS INTO THE CLINIC.  
Respond and follow-up to consumer inquiries via phone calls, emails, WhatsApp, SMS, and social media. 
Manage a large amount of queries in a fast-paced workplace. 
Book patients in the clinic. 
Utilization of the Clinical Management System 
Providing customers with information about dental procedures. 
Establish trusting relationships through open and interactive conversation. 
Identify and assess patient requirements to ensure satisfaction. 
Greet customers and understand their problem or purpose for contacting. 
Collaborate with the customer service manager to guarantee effective service delivery. 
Generate basic reports on patient bookings and follow-up. 
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