Overview

Handle customer inquiries and provide accurate information regarding products and services. Resolve customer complaints in a professional and efficient manner. Document customer interactions and maintain records in the database. Meet and exceed performance metrics and service levels. Participate in training and development programs to enhance communication and technical skills.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: Entry-level (02 years of experience).
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Ability to work in a fast-paced environment and handle multiple tasks.
• Responsibilities and Duties: Ability to follow scripts and procedures while providing personalized service.