Job Title

Call Center Agent

About the Role

We are looking for a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails. You will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.

Duties and Responsibilities

• Manage inbound calls, chats, and emails.
• Resolve customer complaints and provide solutions or alternatives.
• Promote ASUS products and services when appropriate.
• Maintain KPIs and provide care calls as needed.
• Process RMAs and handle internal systems.
• Assist and train new team members.
• Maintain professionalism and work efficiently under pressure.

Qualifications

• Bachelor’s degree.
• Fluent in English and Arabic (written and verbal).
• Minimum 1 year of call center and customer service with technical support experience.
• Pro...