Company Overview

MCI is a leading tech‑enabled business services company with a strong call‑center footprint across multiple countries. We deliver CX, BPO, and XaaS solutions for sectors such as healthcare, retail, government, education, telecom, technology e‑commerce, and financial services.

Position Summary

Collections Specialist – responsible for proactive customer outreach, account analysis, negotiation, and recovery of outstanding balances in a goal‑driven environment.

Key Responsibilities

• Initiate inbound and outbound calls to customers with overdue accounts to discuss payment options.
• Review account histories to assess balances, payment status, and reasons for delinquency.
• Negotiate payment arrangements that meet customer and company needs.
• Set up and manage payment plans in accordance with company policies.
• Maintain accurate records of customer interactions, agreements, and account...