Job Objective
- One sentence summary of the main objective of the job, the most important activities and the means
- and guidelines to obtain the objectives.
- Call Center Rep. is responsible to manage inbound calls from donors or public, responding to their
- questions, follow up on enquires, escalate calls or complaints as needed. Heshe is responsible to
- perform outbound calls for generated leads (potential donors) received from different recruitment
- channels; digital and on ground campaigns and make every effort for conversion to actual donors in
- alignment with GEPD donation centers.
Environment
Internal and external interactions i.e.: with other departments/divisions, international scope,
providers, customers)
Internal: Quality and Operations.
External: Donors, Third party providers, and public.
Key responsibility