Job Responsibilities
Accomplish Day to Day Operations
Assist in performing VIP Guest meet and greet, escort guest within premises and farewell process according to the service standards. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Adapt to changes and ensure adherence to organizational operating procedures and service standards. Collaborate closely with all internal team and relevant departments to ensure seamless guest experience. Perform Butler personalized service by remembering guest preferences, anticipating guest needs, respond promptly, according to service standards and always ensure guest satisfaction. Responsible of cleanliness and orderliness of butler suites, ensure with complete suites set-up, daily amenity arrangements, equipment are in good working condition. Assist in-room dining service. <...