Job Summary/Purpose:

Butler Administration Officer provides administrative support to the Butler Service department to ensure a smooth daily operation between all hotel departments and with guests. Butler Administration Officer supports colleagues through a variety of tasks related to organization and communication.

RESPONSIBILITIES  

1. Knowledge

• To have thorough knowledge of all SOPs for Butler Service department
• To have thorough knowledge of local rules and regulations
• To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information
• To be fully aware of Raffles Brand Standards and Values have thorough knowledge on LQA and similar quality-oriented standards
• To adhere to Butlers standards and procedures and enforce the same

2. Service