Exp: 4 to 9 years
Np: 10 to 15 days
Skills: Business analyst

Experience of working on Customer service tools e.g. Dynamics 365 CRM, Power platform - Functional Consultant

Proven experience in customer support or a related field, with a strong focus on knowledge management.
Develop and maintain a comprehensive knowledge management system to ensure that all customer support information is up-to-date and easily accessible.
Good communication - Mandatory
Customer support exp is mandatory
Familiarity with User Acceptance Testing (UAT) processes and best practices.
A proactive and customer-focused mindset, with a commitment to delivering exceptional service.
Collaborate with internal teams to gather and prioritize feedback from customers and stakeholders, ensuring continuous improvement of support processes and tools.


JOB DESCRIPTION
Summary:
The main function of a Business Systems An...