Leads the development and compliance of policies and procedures for the business to ensure consistent implementation and improve efficiency, cost-effectiveness and/or internal and external customer service. Understands the business needs and consults and partners with business leaders in planning projects and programs.

Provides complex analysis and decision support to business to deliver on key business priorities. Interacts and collaborates with multiple disciplines to gather information, perform analysis, and makes recommendations to management to drive continuous improvement.

Responsible for defining process performance measures, determines data availability, advises operational reporting group of required measures, and develops methods and tools to track process performance.

Develops and leads process-related training programs including creating workflow, job...