Responsibilities

• Oversee daily operations, including import, export, and cross-trade shipments.
• Monitor shipment flow, resolve operational issues, and manage exceptions or delays proactively.
• Lead the team to achieve the department's KPI goals.
• Act as the main escalation point for operational issues with customers, vendors, carriers, and overseas agents.
• Monitor operational costs, productivity, and shipment margins to ensure profitability.
• Identify inefficiencies and implement corrective actions to improve turnaround time and cost control.
• Review vendor invoices, resolve discrepancies, and support billing accuracy.
• Ensure full compliance with customs regulations, trade compliance requirements, and company SOPs.
• Review and improve internal workflows, SOPs, and systems to enhance operational efficiency and service quality.
• Drive continuous improvement initiatives and best pract...