We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

**Position Summary**

+ Establishes key performance indicators (KPIs) and metrics to track progress, measure performance, and assess niche Medicare Conversion program and Call Center Innovation Lab initiative success.
+ Implements novel processes (reporting, tracking) to monitor and analyze Connected Contact Center agent performance, Conversion program financial value, and provide insights and recommendations for optimization.
+ Effectively collaborates with other Cross-Sell Business Analysts and Medicare Conversion program stak...