Business Analyst/Help Desk Technician - Homeland Security

Remote

Full Time

Experienced





This Business Analyst and Help Desk Technician position supports the Department of Homeland Security (DHS), Customs and Border Protection (CBP) in the area of Support Services. The mission-critical program provides comprehensive training, safety, standards, curriculum development, and technical modernization services to ensure national border security agents can operate safely and effectively. 

You are the voice of the user and the bridge to the developers. By helping frontline agents navigate technical issues and translating their feedback into actionable software requirements, you ensure the secure tracking and reporting software is both robust and easy to use. 

+ Location: Remote or Oklahoma City, OK
+ Status: Full-Time / Contingent Upon Contract Award 


Who You Are 

You are the ultimate user ad...