Description

seeking a highly motivated Business Analyst/UAT Analyst to support a contact center transformation from Avaya to Five9. This role will focus on translating existing call flows into structured, user-friendly test cases and facilitating User Acceptance Testing (UAT).

The ideal candidate is self-directed, detail-oriented, and comfortable working with business users to clarify processes, ask questions, and convert loosely documented workflows into clear, executable test scenarios.

Test Case Development

•Analyze existing contact center call flows and documentation

• Translate workflows into clear, structured, end-user-friendly test cases

• Standardize test cases into a consistent, usable format for UAT

• Identify gaps, inconsistencies, or missing steps in current flows

UAT Execution & Support

• Execute test cases across Five9 contact center workflows

• Support business users during UAT cycles

• Document ...