Business Analyst – Service Now

As a seasoned subject matter expert, you will work with internal and external clients to determine requirements and define solutions that address complex business, process, and systems challenges. You will act as a liaison among stakeholders to understand organizational structures, policies, and operations, and recommend solutions that enable the organization to achieve its goals.

Key Responsibilities Acts as a strategic bridge between business challenges and technology solutions, with a strong focus on leveraging the Service Now platform to deliver measurable business value. Analyzes, translates, and resolves complex business and process problems through Service Now capabilities and other enterprise technologies. Works closely with internal clients to apply industry best‑practice methodologies to gather business requirements and design optimized Service Now solutions addressing process, information, and system needs. Delivers Service Now-related...