Business Analyst – Financial Operations

Key Responsibilities

• Managing billing support issues and financial system inquiries.
• Owning the triage process to ensure incidents, requests, and issues are routed to the appropriate teams.
• Performing root cause analysis to identify and resolve underlying system and process issues.
• Executing manual corrections and data fixes using internal tools when necessary.
• Supporting incident and event management, including troubleshooting and resolution of production issues.
• Leading operational initiatives such as the introduction and implementation of annual contracts for enterprise customers.
• Designing, documenting, validating, and continuously improving operational processes.
• Creating and maintaining process documentation and standard operating procedures.
• Operating effectively in ambiguous environments, using judgment to define solutions rather ...