Business Analyst – CRM Department

Lesaka Merchant is looking for a Business Analyst to join the CRM team within the Merchant Division. This role is ideal for a highly analytical professional who can lead large-scale initiatives, optimise business processes, and translate business needs into structured solutions.

Location and Business Unit

Location: Gauteng. Business Unit: Merchant Division. Department: CRM.

Purpose

The Business Analyst is responsible for driving complex analysis, process optimisation, and operational improvements across the business. This role plays a critical part in enhancing business efficiency, decision-making, and strategic alignment.

Key Responsibility Areas Lead requirements elicitation, analysis, and validation for large-scale initiatives. Conduct in-depth business process reviews, identifying risks and improvement opportunities. Develop innovative, practical solutions to enhance operational performance. Collaborate with executive sta...