Overview

The Business Analyst Lead is responsible for leading and managing the business analysis activities for complex projects, including Zendesk Implementations and Custom Development for Web and App. This role requires a strong understanding of business processes, requirements gathering techniques, and data analysis to ensure successful project delivery.

• Lead and manage a team of Business Analysts.
• Elicit, analyze, and document business requirements for complex projects.
• Facilitate workshops, interviews, and other requirements gathering sessions.
• Develop and maintain business process models and documentation.
• Conduct data analysis and prepare reports to support business decisions.
• Ensure successful project delivery by effectively communicating requirements to development teams.
• Drive continuous improvement in business analysis processes and methodologies.

Key Responsibiliti...