The role incumbent is accountable for the elicitation, analysis and management of the customer, data, business, process, and technological requirements for medium to high complexity projects. The role incumbent is accountable for the design of innovative business solutions which address the needs of the company'scustomer, business, and technology. Supports the development of these solutions and ensures that the final solution delivered to Business meets the initial requirements as specified during problem definition. The role incumbent will perform basic project management tasks for business analysis component of the projects such as estimation, planning and risk & issue management.

Duties and responsibilities:

• Adheres to Organisation's shared values and service standards in the design of customer service solutions and in all customer interactions.
• Establishes, manages, and maintains sound relationships with stakeholders.
• Adopts a proac...