Collaborate with stakeholders to gather, analyze, and document business and functional requirements, including those related to theme park operations and integrated systems.

Translate business needs into clear and concise user stories, use cases, and acceptance criteria.

Create wireframes, mockups, process flows, and user journey diagrams to visualize features and workflows.

Manage and track tickets/requests using tools like JIRA, ServiceNow, Zendesk, or similar ticketing systems.

Maintain detailed documentation, including BRDs (Business Requirement Documents), FRDs (Functional Requirement Documents), and SOPs.

Participate in daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies.

Act as a liaison between business users, technical teams, and other stakeholders to clarify requirements, manage expectations, and ensure smooth integration across systems.

Validate deliverables through UAT (User Acceptance Testi...