Take charge as the Customer Experience Manager for the City of Burlington. Lead a high-performing contact centre and enhance customer service delivery strategies in a flexible work environment.
This critical role will see you overseeing Service Burlington's corporate contact centre operations. You will provide both strategic direction and operational leadership, ensuring a consistent focus on customer satisfaction and service improvements. With a strong emphasis on performance measurement, you will drive initiatives in technology and process enhancements to optimize the customer experience.
Key Responsibilities:
• Oversee corporate contact centre service performance
• Develop training and resources for high-quality service
• Lead continuous improvement projects for better outcomes
• Collaborate with internal and external stakeholders
• Ensure effective financial planning and reporting
Requirements:
• Bachelor's degree in related field
• 4-7 years manageria...