Role Purpose
Responsible for managing and supporting systems in the BSS Stack and managing all issues within agreed SLAs in line with Global/Local business and technical needs of our customers with oversight on maximizing operational efficiency.

Job Responsibility

Identify business and technical needs to provide the necessary tactical/ strategic steps to evolve the BSS solutions

Responsible for monitoring and resolving production support incidents on the BSS stack within SLA and providing timely updates to business on incidents being worked on

Provide technical assistance/training to staff as needed

Ensure solid support documentation is available on functional requirements, design, and testing to ensure quality output that meets stated business

Ensure change and Incident Management Policies are adhered to and assist in Testing and Deployment on all BSS Applications

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