We are partnered with a specialist technology company in Champaign, Illinois, developing infrastructure and processing products used across broadcast, live production, and media environments worldwide.

Due to continued growth, they are looking for a Broadcast Support Engineer to join their customer support team, acting as a key technical contact for customers and helping to resolve complex product and system issues across a range of broadcast technologies.

In this Broadcast Support Engineer role, you will:

Support customers with product setup, configuration, troubleshooting, and technical enquiries
Investigate and diagnose hardware, software, networking, and system-level issues through to resolution
Create technical documentation, knowledge base articles, and support materials to improve future issue resolution
Escalate more complex technical problems where required, while maintaining ownership of customer issues

The ideal Broadcast Support Enginee...