Sales & Performance Management: Set daily/weekly sales targets and ensure achievement; analyse sales data and market trends to identify growth opportunities and implement localized sales strategies; manage store budgets and control expenses to maintain profitability.
Team Leadership & Development: Lead, motivate and develop the store team (Assistant Store Managers, Sales Associates/Agents); conduct regular team meetings and performance reviews; oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards.
Customer Service & Experience: Ensure excellent customer service is provided; resolve customer complaints and ensure satisfaction; handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.
Store Operations & Compliance: Manage day‑to...
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