To effectively manage the Branch to deliver sales and budget targets, offer high level of customer service, and create a challenging and healthy environment where staff can develop. This includes ensuring branch is fully compliant with operations and credit.

Key Responsibilities

Core Responsibilities

• Ensure adequate staffing of each department within the branch

Generic Accountability

• Manage selection of branch sales staff
• Complete appraisal forms and collect input from the segment area manager and send completed form to AM to handover to HR.
• Be visible to customers and staff.

Job Specific Accountabilities

• Ensures that the branch is running smoothly and effectively
• Maintain high level of customer service and handle customer complaints with TAT.
• Implement transformation initiatives as part of the LEAP program (e.g., Customer programs, new roles) ...