At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

Provides dependable frontline support that is accurate, courteous, and timely. The role executes core service processes, promotes digital and self‑service usage, and ensures documentation quality. The Analyst is responsible for continuously upskilling self as a New Business Ambassador and Healthcare Ambassador through centrally managed training and proactive self‑learning.

Role Responsibilities

To provide product and service information through face-to-face service delivery channel that meets and exceeds the defined service standards.

To promote Self-Serve Facilities by engaging educating & encouraging customers & agencies to use & sign up.

To attend and to resolve product/service problems and complaint by providing end to end solution.

To handle escalations from...