About the job: WFM Team Lead (Alabang) | Onsite

Key Qualifications:

• Amenable to working in shifting schedules.
• Amenable to working ONSITE in Alabang.
• Able to start ASAP

Education and Other Requirements:

• Minimum experience of 4 years with customer service and workforce in the BPO/BPM industry
• Bachelor's degree in any course
• A minimum of 2 years in a leadership role. Must already have experience in a team leader role.
• Willingness to work in rotational shifts

General Knowledge & Skills:

• Demonstrates understanding of end-to-end real-time monitoring, forecasting, scheduling, and capacity planning
• Technical functional knowledge—adept in adapting to changes in tools and processes—including ASPECT tool, IEX, Genesys, SAP, and Oracle.
• Experience in managing teams
• Able to coach, mentor, motivate and interact with people