About the job (BPO Financial Services) Chief Operating Officer

This Chief Operating Officer (COO) directs, administers and coordinates the internal activities of the Company in accordance with policies, goals and objectives established by the Chief Executive Officer (CEO) and Board of Directors. The Company has in excess of 650 employees and aims to grow to 1 300 employees in the next four years.

This COO will-

• Leads and directs the following functions: sales operations, BPO operations, training, compliance, campaign management, planning, QA and verification, facilities (including health & safety) and supports the CEO with oversight over information technology.
• Assists the CEO in the development of organisation policies and goals that cover operations, performance, and growth of the functions mentioned above.
• Assists the CEO on all strategic and tactical matters as they relate to budget management, cost benefit analysis and forecastin...