FPS Innovation Labs is looking for a Senior Operations Manager / Site Head in Bogotá, Colombia. This role entails overseeing day-to-day operations, ensuring all business lines meet performance expectations while leading a team of managers. The ideal candidate will provide operational leadership and drive team performance, client alignment, and employee engagement.

The position requires deep experience in operations management, particularly within BPO and contact center environments. Fluent English and Spanish proficiency is preferred. Join us in fostering a culture of accountability and growth.