Billing & Collection Officer

Rate of pay: £18.65 PAYE / £24.65 Umbrella per hour.

Job Type: Temporary (until December 2026).

Location: Wembley.

An opportunity has arisen for a Billing & Collection Officer to support the billing, collection, and recovery of a range of debts. This role ensures accurate administration and maximises income collection in line with legislation, policy, and best practice. You will handle customer queries, maintain records, and manage recovery processes while delivering high-quality customer service across multiple channels.

Day‑to‑Day Duties

• Administer billing and collection across Council Tax, Business Rates, Adult Social Care Debt, Parking, Sundry Debt, and Housing Benefit Overpayments
• Identify liable parties, assess liability periods, and apply discounts, exemptions, and reductions
• Maintain accurate and up-to-date billing and customer records across systems
• Respon...