Billing and Collection Specialist / Travel Outbound Collections / Wipro Qc

On-site - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Job Description

This position focuses on proactively contacting travel customers (via outbound calls) to manage overdue accounts, negotiate payments, and support the collections process while providing excellent customer service and maintaining compliance with policies and regulations.

Key Responsibilities

Outbound Collections & Customer Contact

• Make outbound calls to travel customers regarding overdue balances or unpaid accounts.
• Explain the account status , payment obligations, and help customers understand next steps.
• Update account information and document all interactions accurately in internal systems.
• Negotiate payment arrangements or settlements professionally and assertively to collect outstanding amounts.