BILINGUAL CUSTOMER SERVICE REPRESENTATIVE – COMMERCIAL & PUBLIC SECTOR CLIENTS

We are looking for full‑time and part‑time bilingual customer service representatives to support inbound projects for a wide variety of clients. In this role you will troubleshoot basic technical issues, build strong relationships with customers, fact‑find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.

Position Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required script...