📝 Job Description: Bilingual English–Mandarin/Cantonese Customer Service Representative

Position Overview

We are seeking a highly skilled and customer-oriented Bilingual Customer Service Representative fluent in English, Mandarin, and Cantonese. The role involves providing exceptional support to clients via phone, email, and chat, ensuring clear communication across languages and delivering solutions that enhance customer satisfaction.

Key Responsibilities

• 📞 Handle inbound and outbound customer inquiries in English, Mandarin, and Cantonese.
• 💬 Provide accurate information about products, services, and policies.
• 🛠️ Resolve customer complaints and issues promptly with empathy and professionalism.
• 📑 Document customer interactions and maintain accurate records in CRM systems.
• 🤝 Collaborate with internal teams to escalate and resolve complex cases.
• 🎯 Meet performance metrics includ...