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In this role, you will:
Manage overall deposit and loan delinquency ratios based on yearly delinquency targetsResolve assigned daily returned payments; make calls to clients by the end of the current business day to determine reason for arrears and elicit promise to pay; document telephone conversations in appropriate systemsContact clients and utilize strong negotiation and analytical skills to minimize loss and maximize recovery of past due accountsRespond, investigate and act on internal and external email requests, concerning delinquent accounts in a timely mannerAssist call centre with escalated problem resolution on delinquent accountsValue customer complaints and respond in a professional and timely mannerIssue first and final delinquency notices daily and send to clientsReview and update credit bureau information as required.Review, acce...