Location: Barranquilla, Colombia

We are seeking a detail-oriented and customer-focused Bilingual Customs Brokerage Customer Service Specialist to support import operations and customs clearance processes. This role serves as a key liaison between clients, customs brokers, carriers, and internal teams, ensuring shipments are processed efficiently, comply with applicable regulations, and deliver an exceptional customer experience.

Key Responsibilities

• Serve as the primary point of contact for assigned customers, managing inquiries, requests, and issue resolution.
• Prepare, review, and verify import documentation, including bills of lading, commercial invoices, packing lists, customs declarations, and related shipping documents.
• Ensure shipments comply with customs regulations, trade agreements, and import/export requirements.
• Coordinate with customs brokers, carriers, vendors, and internal departments to facilitate timely shipme...