Customer Service Representative

Answer phone calls, emails and drive in's to address any customer concern with the highest level of response and attention.

Return missed phone calls, emails, from customers.

Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.

Accurately record issues and data into Dealer Management System. Attention to detail critical.

Conduct transactions with system; walk customer through correction and provide summary.

Communicate estimated completion time, regular updates and follow through on each customer vehicle.

Coordinate the detail of every vehicle prior to delivery.

Coordinate the delivery time or pick up with each customer.

Follow up with customer on services provided; ensure they are satisfied with the work performed.

Performs other duties as requested.

Requirements