Become a key contributor at Remote as a Benefits Operations Specialist, where you'll enhance employee and client support for benefits. This remote position centers on process automation and innovative solutions.
In this role, you'll join the Employer-of-Record Operations team to provide benefits support across 90+ countries. Your focus will be on resolving inquiries, improving procedures, and ensuring excellent service delivery to clients. Ideal candidates will have a background in HR operations and employee benefits, along with strong organizational skills and the ability to adapt in a remote work environment.
Key Responsibilities:
• Support clients and employees with benefits inquiries
• Manage and solve tickets via Zendesk
• Perform data-related tasks efficiently
• Establish and execute operating procedures
• Collaborate with teams to analyze customer needs
Requirements:
• Experienced in HR operations and Employee Benefits
• Proven commitment to custome...