Job Title: Benefits Customer Service Rep
Location: Lakewood, NJ

Type: Contract To Hire
Compensation: $25.00 - $27.00
Contractor Work Model: Onsite – Hybrid (remote work available)
Hours: 9:00am to 5:00pm / Monday - Friday

Benefits Customer Service Rep Responsibilities:


+ Handle inbound calls from COBRA benefits members, employers, HR contacts, and brokers with a strong focus on clear and patient phone support

+ Assist callers with COBRA benefit notices, elections, payments, coverage questions, portal access, and general account information

+ Respond to incoming email inquiries accurately and in a timely manner

+ Perform accurate data entry for COBRA benefit enrollments, terminations, changes, payments, and related updates

+ Carefully review entries against source documents to avoid errors and unnecessary rework

+ Document calls, updates, and actions taken in the system with clear and complete not...