Customer Service Representative
Pharmacy Benefit Manager (PBM)
4-Month Contract-to-Hire (Long-Term)
Start Date: June 22nd
Pay: $19.93/hour (weekly pay)
Location: Onsite – Fremont, NE
About the Role
A pharmacy benefit manager (PBM) is hiring Customer Service Representatives to support members with questions related to their prescription benefits. This is a fast‑paced, customer‑focused role where empathy, accuracy, and efficiency are essential. You’ll work directly with members to resolve issues, answer benefit questions, and deliver a positive service experience.
What You’ll Do

+ Handle approximately 30–50 inbound calls per day, with some email support

+ Assist members with questions regarding prescription benefits and coverage

+ Research and resolve issues using healthcare systems and internal tools

+ Identify customer needs, resolve concerns, and clearly explain solutions

+ Demonstrate strong active listening skills ...