Support government ministries as a Technical Analyst with ISM in British Columbia. Deliver exceptional IT service by resolving client issues and engaging directly with VIP users.
This auxiliary role focuses on service and project delivery within the Technical Engineering Services division. You will analyze service requests, support Level 2 and 3 ticket resolutions, and ensure satisfaction among critical clients. Ideal for proactive individuals who enjoy troubleshooting complex technical problems.
Key Responsibilities:
• Review customer service requests with detailed analysis
• Recommend technical solutions to enhance client experience
• Resolve escalated Level 2 and 3 incidents
• Provide orientation and support for VIP users
• Generate reports and monitor system metrics
Requirements:
• Related degree or equivalent practical experience
• Solid technical background in Windows 10 and Microsoft products
• Experience in supporting executive-level clients
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