Key accountabilities and decision ownership
Learning Journey Development Design and implement comprehensive, role-specific learning journeys for all customer touchpoints, including Account Managers (Corporate Sales and SME), Retail Shops, and Digital channels.
Integrate a blend of learning methods, such as in-person workshops, e-learning modules, micro-learning content, and on-the-job training.
Blend methodology training with product knowledge to enable a consultative selling approach that positions Telecel Business as a trusted partner.
Leverage practical exercises, role-playing, and real-world scenarios to ensure mastery of the Telecel Business way of selling Training Content Creation Develop training collateral for B2B products and services, including but not limited to Dedicated Internet, Broadband, Leased Lines, Mobile, IoT, Cloud, Unified Communications, and Value-Added Services.
Incorporate product features, benefits, use cases, competi...